STRONGER. FASTER. SMARTER.
STRONGER. FASTER. SMARTER.
Elevating Success with High-Tech, High-Touch
I had discussed in my Q1 & Q2 messages about growth being a key 2023 goal, along with service delivery excellence, hybrid working model, and continued development of a Great Place to Work culture . As we step into Q4’23, I am delighted to share that we continued with our pace to deliver exceptional results not only for Q3’23, but also on our overall 2023 goals. Our teams at Teleperformance India delivered a terrific Q3 with a single- minded focus on the goals, having exceeded our targeted outcomes yet again - l Multiple New Logos added with strong collaboration on InnovationandTransformation.
YTD, and 41% Contribution to the Global Positive Mentions (Jul/ Aug). 4.7-Star Rating on Glassdoor with 11K+ Reviews and 4.5- Star Rating on Indeed with over 6K Reviews, reinforcing our commitment towards nurturing our people- first culture and engaging continuously across all channels. Just like H1, Q3 growth momentum advanced with l plans to expand both talent and infrastructure including 60,000 new hires planned in India over the next 2 years for a 150,000 strong workforce , and additional sites in Noida, Bengaluru, Pune, and Hyderabad (Read More) . Our newest site inauguration in Hyderabad witnessed Teleperformance’s collaboration with the Telangana State Government, and the Minister for IT & Industries gracing this momentous launch (Watch the Launch Event), (Read More by KTR – Minister for IT & Industries) , elevating the total Hyderabad headcount to over 3,500 employees . Our other expansions
TP Star Awards , recognizing the outstanding accomplishments of Teleperformers across India, in 14 sites physically and 16 sites virtually. Coming up in Feb’24 is our equally exciting annual showcase event, The Teleperformance Immersive Experience , in a brand-new avatar at Hyderabad, India. Themed, ‘Be the Disruptor...In the Era of Disruption’ , it is a unique, three-day event carefully crafted to engage participants in a world of captivating innovation. As we continue to build and leverage the best technology and people practices, focused on growth and transformation across client businesses and TP, I want to thank you for your ongoing commitment and partnership, with our promise to deliver better, faster, and smarter for shared success.
include the addition of 500+ seats in Mumbai, and a brand-new Noida site with ~800 seats planned by year-end. In another first, we launched The Matrix , a futuristic gaming arena at Teleperformance Gurgaon. Providing an all-immersive experience, the augmented reality supported by AI and VR promises to sweep the players into the thrilling world of gaming (#EnterTheMatrix) . We will continue to invest in the gaming industry and eSports as a strategic partner for global gaming organizations. Our High-Tech, High-Touch culture continues to garner recognitions across global forums, including – l Top 15 Best Workplaces in Asia 2nd time in a row by Great Place To Work®
Golden Bridge Awards 2023 for New Product & Service Innovation (AI, IT & Cyber Security), Company Work-From- Home Implementation of the Year, and Company Innovation of the Year categories A prestigious spot in The Economic Times Coffee Table Book for Best Organizations for Women , recognizing our all-inclusive culture of creating diverse & equitable workplaces Digital Experience of the Year (India) - TP Gen AI for Travel & Hospitality at the Asian Experience Awards 2023 Best Innovative Leadership Development Program at The Economic Times ETHRWorld Future Skills Awards Corporate Excellence Award for Training Excellence at the Making India Employable Awards WFM Learning Agility Award at the GWFM Awards 2023
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We continue to achieve high Transitions scores with 88% Green Start and 99.4% On-time Scores, and 85% NPS Score. 150+ YTD Closed Projects, delivering a total client benefit of €13.4 Mn impact via TP Digital, and significant investments in the GenAI space. Online Performance including a 99% Positive Sentiment Score for the month, 200K+ Mentions Exceptional
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2023 Avtar & Seramount 100 Best Companies for Women in India Exemplar of Inclusion - 2023 Avtar & Seramount Most Inclusive Companies Index A triple win at the 15th Annual
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Our growth story also encompasses our people, who we believe are the biggest drivers of success at Teleperformance. We celebrated the
Best regards, Anish Mukker CEO, Teleperformance India
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